Refund policy

Refund & Return Policy

At Walker Skin Protect, we want you to feel confident when trying our products. Your satisfaction is important to us, which is why eligible purchases are covered by our 180-Day Satisfaction Guarantee.

180-Day Satisfaction Guarantee

If you are not satisfied with your Walker Skin Protect purchase, you may contact us within 180 days of receiving your order to request assistance with a refund.

To help us locate your order and process your request, please provide your full name, order number, and the email address used at checkout.

Eligibility

Refund requests must be submitted within 180 days of the delivery date.

We reserve the right to request reasonable information about your order before approving a refund, including photographs of the products and packaging when necessary to review damaged, defective, incorrect, or incomplete orders.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

Please include your order number and clear photos of the product and packaging exactly as received so our team can review the situation and provide an appropriate solution.

Refund Processing

Once a refund is approved, it will be issued to the original payment method used for the purchase.

After we process the refund, your bank, card issuer, or payment provider may require additional business days before the amount appears in your account.

Shipping Costs

Original shipping charges are generally non-refundable unless the refund is related to an error made by us, such as an incorrect, damaged, or defective product.

Orders in Transit

Orders that have already been shipped cannot normally be canceled while they are in transit.

If you need assistance with an order that has already shipped, please contact us and include your order number.

Chargebacks and Payment Disputes

If a payment dispute or chargeback is opened with your bank or payment provider, we may be unable to issue a separate refund while the dispute remains active.

If you experience any issue with your purchase, we encourage you to contact us first so we can review the situation and assist you directly.

Contact Us

For refunds, returns, damaged products, or order-related questions, contact us at:

Email: contact@skininformation.site